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Shipping

This policy explains how SAILOR CORRENTES E ENGRENAGENS ships your order of roller chains, gears, sprockets and racks.

Processing time

Orders are processed within 2 business days after payment is approved.

Processing includes picking, checking and packing the parts.

Methods, costs and delivery times

We ship with standard and express carriers; the cost and estimated delivery time of each option are calculated at checkout from your address.

Free shipping on orders over $99.

The shipping cost for your order is always shown at checkout before you pay. Delivery times are estimates.

Shipping address

Please make sure the shipping address is complete and correct. For deliveries to industrial sites, include the company name, receiving hours and a contact phone number.

For questions about delivery to your site, contact +551152256900 before ordering.

Tracking

You receive a tracking link by e-mail when the order ships.

Inspection on delivery

Please inspect the package when it arrives. If the box or items appear damaged, take photos of the packaging and the parts. Keep the original packaging until the issue is resolved.

Lost or damaged packages

Contact [email protected] within 7 days of the estimated delivery date. Include your order number and photos, if any. We will resend or refund.

Contact

SAILOR CORRENTES E ENGRENAGENS LTDA · [email protected] · +551152256900 · Estrada Marica Marques, 810 - Jardim Represa Fazendinha , Santana De Parnaiba - SP, 06529-210.

SAILOR CORRENTES E ENGRENAGENS LTDA · Reg. 03.817.933/0001-64 · Estrada Marica Marques, 810 - Jardim Represa Fazendinha , Santana De Parnaiba - SP, 06529-210 · [email protected] · +551152256900

FAQ

Questions before you order

What products do you sell?

Roller chains, gears, sprockets and gear racks for machines, conveyors and material handling systems. contact our support team

Can you help me choose the right part?

Yes. Send the part number, key dimensions (pitch, tooth count, bore, face width), a drawing or a photo of the old part. Our team helps you specify a compatible component.

How does payment work?

You pay after approving a written quote or at checkout for stock items. contact our support team

How long does delivery take?

Lead time depends on the part and your location. It is stated on every quote. contact our support team

Do you ship to my region?

contact our support team

How do I request a refund or return?

Contact our sales team with your order number and the reason for the return. contact our support team

Can I cancel an order?

There is no subscription. Each order is a one-time purchase. To cancel an order, contact us before it ships. contact our support team

Do you work with resellers and machine builders?

Yes. We serve technical resellers and OEMs. Contact sales to discuss recurring orders. contact our support team

Do your parts come with a warranty?

contact our support team

Need a part or a spec check?

Send us the part number, drawing or application details. We reply with the right component and a written quote.

Talk to sales