Refund Policy

We want you to receive the right part for your machine. This policy explains how to return a chain, gear, sprocket or rack bought from SAILOR CORRENTES E ENGRENAGENS and how to request a refund. Effective date: 2026-10-23.

Refund period

You may request a refund within 30 days of delivery.

Condition of the item

Items must be returned unused, with all accessories, manuals and the original packaging.

Please pack components securely so they are not damaged in transit back to us.

Returns shipping: paid by the customer for change-of-mind returns; paid by us for defective or incorrect items.

How to request

E-mail [email protected] with your order number, the item(s) you want to return and the reason. You can also call +551152256900 for help.

We answer within 2 business days and send return instructions. Please do not ship items back before receiving them.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval.

Card statements may take one or two billing cycles to show the refund.

Damaged or lost shipments

If your order arrives damaged or never arrives, follow the steps in our Shipping Policy. We will resend or refund.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Contact

SAILOR CORRENTES E ENGRENAGENS LTDA · [email protected] · +551152256900 · Estrada Marica Marques, 810 - Jardim Represa Fazendinha , Santana De Parnaiba - SP, 06529-210.