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Privacy Policy

This Privacy Policy explains how SAILOR CORRENTES E ENGRENAGENS LTDA ("SAILOR CORRENTES E ENGRENAGENS", "we") collects, uses and protects personal information when you visit sailorcorrentesrack.com, request a quote, ask for help specifying a part, or buy roller chains, gears, sprockets or racks from us. Effective date: 2026-10-23.

Who we are

SAILOR CORRENTES E ENGRENAGENS LTDA, registration 03.817.933/0001-64, Estrada Marica Marques, 810 - Jardim Represa Fazendinha , Santana De Parnaiba - SP, 06529-210. Contact: [email protected] · +551152256900.

We sell mechanical power transmission components to industrial buyers, maintenance teams and other professional customers. We also help them identify the right replacement part.

Information we collect

Information you give us: your name, e-mail, phone, and shipping and billing address when you place an order, request a quote or contact our sales team. If you ask for help specifying a component, we also collect the technical details you choose to share, such as part numbers, chain size, number of teeth, measurements or photos of the equipment.

Information collected automatically: device, browser, IP address, pages visited, and cookies and similar technologies.

Information from payment processors: confirmation that a payment was approved. We do not store full card numbers.

How we use it

We use your information to process and ship orders and to prepare quotes. We also use it to help you identify compatible parts, answer your requests and send transactional messages such as order confirmations and tracking links.

We also use it to improve the website and prevent fraud. With your consent where required, we use it to send marketing and to measure advertising.

Cookies, pixels and advertising

Google: We use Google Analytics to understand how visitors use the site. We use Google Ads conversion and remarketing cookies to measure ads and to show our ads to people who have visited the site.

Meta: We use the Meta Pixel and the Meta Conversions API, which sends certain website events (such as page views, add-to-cart and purchases) from our server to Meta. These events may include hashed contact details.

TikTok: We use the TikTok Pixel to measure visits and ad performance.

Native ad networks: We use cookies and pixels from native advertising networks such as Taboola, Outbrain and NewsBreak to measure clicks and conversions from their ads.

We sell industrial components only. We do not collect health information or information about any personal condition, and we never send such data to Google, Meta, TikTok or any other advertising platform.

You can block or delete cookies in your browser settings. You can also opt out of interest-based ads in Google's Ads Settings, Meta's ad preferences, TikTok's ad settings, and the opt-out tools of each native ad network.

Sharing

We share information only with providers that help us operate. These include hosting, payment processing, carriers and freight services, e-mail and analytics. We also share information when required by law or as part of a business transfer.

We do not sell your personal information.

Your rights

Depending on where you live (including California and other U.S. states), you may have the right to:

- Request access to your personal information, or a portable copy of it.

- Correct or delete your personal information.

- Opt out of targeted advertising.

To make a request, write to [email protected]. We will not discriminate against you for exercising your rights.

Retention and security

We keep information only as long as needed for the purposes above, such as order history, warranty or return handling and accounting records, or as required by law.

We protect information with reasonable technical and organizational measures.

Age requirements

Our website is not directed to children under 13, and we do not knowingly collect their information.

Purchases on sailorcorrentesrack.com are limited to adults aged 18 or older.

Changes and contact

We may update this policy. The effective date above shows the latest version.

Questions: [email protected] · +551152256900 · Estrada Marica Marques, 810 - Jardim Represa Fazendinha , Santana De Parnaiba - SP, 06529-210.

SAILOR CORRENTES E ENGRENAGENS LTDA · Reg. 03.817.933/0001-64 · Estrada Marica Marques, 810 - Jardim Represa Fazendinha , Santana De Parnaiba - SP, 06529-210 · [email protected] · +551152256900

FAQ

Questions before you order

What products do you sell?

Roller chains, gears, sprockets and gear racks for machines, conveyors and material handling systems. contact our support team

Can you help me choose the right part?

Yes. Send the part number, key dimensions (pitch, tooth count, bore, face width), a drawing or a photo of the old part. Our team helps you specify a compatible component.

How does payment work?

You pay after approving a written quote or at checkout for stock items. contact our support team

How long does delivery take?

Lead time depends on the part and your location. It is stated on every quote. contact our support team

Do you ship to my region?

contact our support team

How do I request a refund or return?

Contact our sales team with your order number and the reason for the return. contact our support team

Can I cancel an order?

There is no subscription. Each order is a one-time purchase. To cancel an order, contact us before it ships. contact our support team

Do you work with resellers and machine builders?

Yes. We serve technical resellers and OEMs. Contact sales to discuss recurring orders. contact our support team

Do your parts come with a warranty?

contact our support team

Need a part or a spec check?

Send us the part number, drawing or application details. We reply with the right component and a written quote.

Talk to sales